Program Terms and Conditions
Eligibility and Participation
The True Value Rewards ® program is administered by True Value Rewards, in conjunction with participating True Value Rewards® stores. The True Value Rewards program is a free benefit to customers of participating True Value Rewards stores and is completely voluntary.
All individual customers at least 18 years of age at participating True Value Rewards stores in the U.S. are eligible to participate. Commercial accounts and contractors are eligible to enroll and participate at the discretion of the participating True Value Rewards store operator.
Eligible customers may enroll at the point of sale with an associate in store, by completing an Enrollment Form and submitting in store if available, online at TrueValueRewards.com or Truevalue.com (when assigned to or shipping to a Rewards participating store) or on the True Value Mobile Application. No purchase is necessary to enroll. Only enrolled customers (Participants) are eligible to earn points in the program.
Changes in account information can be updated at TrueValueRewards.com or on the Mobile App by clicking on "My Account" once you are logged into the website. It is your responsibility to notify True Value Rewards or your participating True Value Rewards retailer of any changes.
Participants cannot change their enrollment date.
Participants will not receive cash back or store credit for purchases less than the True Value Rewards certificate value.
True Value Rewards carry no cash value, cannot be redeemed or exchanged for cash, and cannot be replaced if lost or stolen. True Value Rewards and individual True Value Rewards stores are not responsible for replacing lost, stolen or mutilated certificates or coupons. Copies of True Value Rewards certificates and bonus point coupons will not be accepted.
True Value Rewards Certificates expire within 30 days of issuance. True Value Rewards certificates may be used in conjunction with bonus point coupons.
Participants may opt out of direct mail communications or cancel their account at any time by calling 1-888-946-6314 or email firstname.lastname@example.org.
Point Accumulation, Transfer and Account Merging
Enrolled Participants earn points based on dollars spent at participating True Value Rewards stores. The more you spend, the higher the percentage of points and money back. Points will be credited on the total purchase amount less federal, state, local or other taxes and items excluded from the program. Present your card with every purchase at any participating True Value Rewards store. You'll earn 10 points per dollar spent in store. True Value Rewards stores are independently owned and operated and reserve the right to modify the point structure at any time. For every 2500 points you accumulate, you will receive a $5 Rewards Certificate. Rewards Certificates are compiled and automatically mailed to qualified customers monthly and are valid for approximately 30 days. After 2+ years (or 730+ days) of purchase inactivity on your True Value Rewards card, your entire point balance will expire and be re-set to 0.
Participants living at the same address may have their points accumulate together as a household. In that case, one master account holder is assigned the point balance and transaction history used for the True Value Rewards program. Other than that, participants cannot transfer points from one account to another.
Participants must present their True Value Rewards Card or provide their account number and some form of identification in order to earn points on purchases. Exceptions will be made solely at the discretion of the participating True Value Rewards store.
Points earned for purchases that result in returns or refunds will be deducted from Participant's account.
Purchases prior to the date of enrollment are not eligible for points. Any future changes in point accumulation rules will also not be retroactive.
Points have no cash value and points cannot be exchanged for cash.
Points will be credited to Participant accounts within 30 days.
Points not issued in the form of True Value Rewards will be carried over to the next mailing.
Each True Value Rewards store is independently owned and operated and reserves the right to alter the point structure at the store level. Please see store for details on restrictions or point structure modifications.
If you suspect an error in your points balance, please bring this to our attention by calling 1-888-946-6314. We will investigate any potential discrepancies and correct any errors.
Lost or Stolen Cards
True Value Rewards Participants who lose their program card may receive a new card at the True Value Rewards store in which they enrolled. The original account number will be linked with the new account number and points will be merged into the new account number.
Participants are encouraged to write down their card number to allow for proper crediting of points to the new account number.
True Value Rewards and participating True Value Rewards stores are not responsible for any account activity prior to a reported loss or theft.
Additional Program Terms
True Value Rewards cards remain the property of True Value Rewards and must be surrendered upon request. True Value Rewards and participating True Value Rewards stores reserve the right to disqualify anyone from participation in the program and to immediately invalidate all points accumulated or presented based on abuse, fraud, or any violation of the program terms and conditions.
True Value Rewards and/or participating True Value Rewards stores reserve the right to determine the number of points for any item, department or purchase transaction.
True Value Rewards and individual True Value Rewards stores are not responsible for any unauthorized True Value Rewards certificate redemption.
Determination of any tax liability related to points and point redemption is the sole responsibility of the Participant. Participants are responsible for determining, recording and paying all federal, state and local taxes.
The True Value Rewards program and offers are only redeemable at participating True Value Rewards retailers and are void where prohibited by law. Offers may not be redeemed at truevalue.com.
True Value Rewards and participating True Value Rewards stores reserve the right to restrict, suspend, change or cancel the terms and conditions of the program and any associated offer(s) at any time without prior notification. This means that accumulated points in no way entitle participants to any vested rights with respect to the True Value Rewards program.
True Value Rewards and independent True Value Rewards store operators reserve the right to cease participation in the program at any time without prior notification to Participants.
True Value Rewards and independent True Value Rewards store operators also reserve the right to offer a modified point structure for certain items or departments or to exclude certain types of purchases altogether from inclusion in the program.
Except as indicated herein, the program may not be combined with other offers.
In all matters relating to the interpretation and application of any rule or phase of this program, the decision of True Value Rewards shall be final.
For details on the program or rules, or for a complete list of participating stores, please contact your participating True Value Rewards store manager. You may also contact True Value Rewards Customer Service online at email@example.com or by calling 1-888-946-6314.